Reception Manager
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| Job Type | Full time |
| Area | London, United Kingdom |
| Sector | Front Office |
| Salary | £30,000 - £32,000 |
| Job Ref | JOB_5214 |
- Description
- Reception Manager –
4-Star Hotel, East London
Salary: £30,000 - £32,000 (plus service charge)
We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.
Key Responsibilities:
· Lead the reception team, ensuring smooth daily operations and exceptional guest experiences
· Support the Front Office Manager and deputise in their absence
· Oversee VIPs, long stays, and group arrivals with attention to detail
· Manage team scheduling, training, performance reviews, and SOP compliance
· Address guest concerns with professionalism and timely solutions
· Promote a positive, service-led culture and drive operational excellence
Requirements
· Proven experience in a hotel front office supervisory or assistant manager role
· Strong leadership, communication, and problem-solving skills
· Proficiency in Opera PMS and Microsoft Office
· Ability to remain calm under pressure and lead by example
· Passion for delivering outstanding guest service and team developmentBenefits
· Discounted stays for family & friends
· Birthday leave, enhanced parental benefits
· Training sponsorship and clear career progression
· Free meals on duty and employee wellbeing support
· Flexible pay options, life insurance, and social events
This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!
