Hotel Reservations Agent
| Job Type | Full time |
| Area | Leicester, United Kingdom |
| Sector | Front Office |
| Salary | £28,000 - £30,000 |
| Job Ref | JOB_5311 |
- Description
- Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high
standards across the guest experience. This is a fantastic opportunity to join
a well-established property that offers stability, development and long-term
career progression within hospitality.
Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities:- Manage guest reservations from initial enquiry through to
confirmation, ensuring a seamless and professional booking experience.
- Handle calls, emails and online enquiries, providing accurate information and
promoting the hotel’s facilities to maximise revenue opportunities.
- Work closely with the front office
and revenue teams to ensure availability, rates and guest requirements are
correctly managed.
- You will maintain accurate booking records and ensure all
details are clearly communicated across departments.
- Support in upselling rooms, packages
and additional services, while delivering a high level of customer service at
every touchpoint.
- Assist with group bookings and support wider
administrative duties within the reservations function.
Requirements
• Previous UK hotel experience is essential (front office, reservations or guest services preferred).
• A strong customer service focus with a professional and friendly manner.
• Excellent communication skills, both written and verbal.
• Good attention to detail and organisational skills.
• Confident using hotel systems (PMS experience desirable).
• A proactive and positive approach to work.
• Ability to work both independently and as part of a team.
• Interest in developing a career within reservations, revenue or front office.Benefits
This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development.
If you’re looking to grow within hospitality and be part of a high-performing team, we want to hear from you.
Apply in confidence ASAP!
* This is an on-site role only (no hybrid)
** You must be eligible to work in the UK
*** Hospitality experience is essential to be considered for this role - Manage guest reservations from initial enquiry through to
confirmation, ensuring a seamless and professional booking experience.
