• Ensuring high standards of service and customer satisfaction are achieved by you and your team.
  
• Managing, mentoring and developing a Front office, Reception and Nights team.
  
• Proactively address and investigate client’s concerns and feedback.
  
• Collaborate with other departments, such as housekeeping and maintenance, to ensure all guests needs are met before and during their stay.
  
• Work closely with the Sales and Operations department to exceed sales targets by promoting and upselling services.
  
• Managing rotas, inductions and training for all your team.
  
• Monitoring your department’s payroll, ensuring it operates within budget.
  

Requirements

• Experienced hotel or hospitality Front of House Manager or Front Office Manager (minimum 2 years).
  
• Worked in a luxury or prestigious hotel or hospitality venue (an advantage).
  
• A passion and commitment to delivering a high-class guest service.
  
• Inspiring team leader, capable of managing and developing a professional team.
  
• Organised and with strong communications skills.
  
• Hands-on team member, ready to assist and cover for other colleagues during busy periods.
  
• I.T savvy (an advantage).
  

Benefits

• Salary range between £35,000 to 38,000, plus company benefits.
  
• On-site role (near Leicester).