Reception Manager
| Job Type | Permanent |
| Area | London, United Kingdom |
| Sector | Front Office |
| Salary | £32,000 - £34,000 |
| Job Ref | JOB_5372 |
- Description
- Kerry Robert Associates is
delighted to be recruiting on behalf of our hotel client, a stylish and
well-established hotel in East London, for an experienced Reception
Manager.
This is an exciting opportunity for an ambitious Front Office professional looking to take the next step in their career or an established Reception Manager seeking a fresh challenge within a quality hotel environment. You'll play a key role in leading the Front Office operation, inspiring your team to deliver exceptional service and ensuring every guest enjoys a warm, memorable welcome from arrival through to departure.
This is a highly visible leadership role where you'll be empowered to make a real impact on both the guest experience and team performance.
The Role:
As Reception Manager, you will oversee the day-to-day running of the Front Office, leading by example and creating a positive, guest-focused culture. Working closely with the Front Office Manager and wider hotel leadership team, you'll help maintain exceptional operational standards while supporting, mentoring and developing your team.
You'll be responsible for ensuring the reception operation runs efficiently, handling guest enquiries with professionalism, coordinating closely with other hotel departments and identifying opportunities to enhance both service delivery and commercial performance.Requirements
- Previous supervisory or management experience
within a hotel Front Office department (essential)
- A confident and approachable leader who enjoys
developing and motivating people
- Excellent communication and organisational
skills with the ability to prioritise in a busy environment
- Strong operational knowledge of hotel
reception procedures and guest service standards
- Experience using Opera PMS or a similar hotel
management system
- Commercial awareness with the ability to
identify revenue opportunities while maintaining exceptional guest care
- A proactive approach, excellent attention to
detail and a genuine passion for hospitality
- Flexibility to work a variety of shifts,
including weekends and bank holidays
Benefits
- Salary: £32,000 - £34,000, plus annual bonus
- Discounted hotel stays across the group
- Complimentary meals whilst on duty
- Structured training and ongoing professional
development
- Excellent opportunities for career progression
within a growing hospitality business
- Enhanced family-friendly policies
- Employee wellbeing support programme
- Life assurance and additional employee
benefits
- A supportive, collaborative working
environment where your contribution is genuinely valued
To apply or for a confidential discussion, please contact Kerry Robert Associates today.
* Please note that Sponsorship is not available for this opening.
** UK Hotel Reception/Front Office experience at Supervisory or Managerial level is an essential requirement. - Previous supervisory or management experience
within a hotel Front Office department (essential)
