Reception Manager

Job Type	Full time
Area	London, United Kingdom London United Kingdom
Sector	Front Office
Salary	£32,000 - £35,000
Job Ref	JOB_5214

Description: Reception Manager – 4-Star Hotel, East London
Salary: £32,000 - £34,000 (plus service charge)

We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.

Key Responsibilities:
·        Lead the reception team, ensuring smooth daily operations and exceptional guest experiences
·        Support the Front Office Manager and deputise in their absence
·        Oversee VIPs, long stays, and group arrivals with attention to detail
·        Manage team scheduling, training, performance reviews, and SOP compliance
·        Address guest concerns with professionalism and timely solutions
·        Promote a positive, service-led culture and drive operational excellence

Requirements

·        Proven experience in a hotel front office supervisory or assistant manager role
·        Strong leadership, communication, and problem-solving skills
·        Proficiency in Opera PMS and Microsoft Office
·        Ability to remain calm under pressure and lead by example
·        Passion for delivering outstanding guest service and team development

Benefits
·        Discounted stays for family & friends
·        Birthday leave, enhanced parental benefits
·        Training sponsorship and clear career progression
·        Free meals on duty and employee wellbeing support
·        Flexible pay options, life insurance, and social events

This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!

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